Refund policy

Returns for International Orders

For international orders, return shipping costs, customs duties, import fees, local taxes and any additional handling fees charged by the shipping company are the customer's responsibility. Products to be returned must be unused, unopened and in a condition suitable for resale.

Additional charges arising from customs, taxes or delivery are not included in the refund amount. For international orders that are not collected, are refused or are returned due to an incomplete or incorrect address, the refund amount may be assessed after deducting shipping, customs and handling costs once the product has reached us.

In accordance with the relevant provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts:

The Consumer Buyer has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying a penalty, starting from the date the contract is concluded for contracts relating to the performance of services, or from the date the goods are received for distance contracts relating to the sale of goods. It is sufficient for notice of the exercise of the right of withdrawal to be sent to the Seller in writing or via a durable medium within this period. The Seller's contact details for submitting a notice of withdrawal are as follows:

  • Full Address: Güvenevler Mah. 1941 Sk. No:18/A 33140 Yenişehir / Mersin
  • Contact Number: 0 850 305 73 33
  • Email: info@csacosmetics.com.tr

The Consumer Buyer will be informed after the Seller receives the notice that the right of withdrawal has been exercised.

Within 14 (fourteen) days of receiving notice that the Consumer Buyer has exercised the right of withdrawal, the Seller will refund all payments made by the Consumer Buyer to the Seller for the relevant goods or services, including any costs of delivering the goods to the Consumer Buyer. The refund will be made to the Consumer Buyer in a single payment, using the payment method used for the purchase and without imposing any cost or obligation on the consumer.

If the Consumer Buyer exercises the right of withdrawal, the shipping company designated by the Seller to collect the returned product is MNG Kargo, with which the Company has an agreement. When the right of withdrawal is exercised and the goods are returned through the shipping company specified here, the Consumer Buyer will not be held responsible for return costs. If the Consumer Buyer sends the goods to be returned through a shipping company other than the Seller's contracted shipping company specified in this Agreement, the Seller is not responsible for return shipping costs or for any damage to the goods during shipping. If the contracted return shipping company does not have a branch in the Consumer Buyer's location, the Seller is obliged to arrange collection of the goods to be returned from the consumer without requesting any additional charge.

The Consumer Buyer must send the goods back to the Seller within 10 (ten) days of sending notice that the right of withdrawal has been exercised. Together with the goods being returned, the invoice, box, packaging, any standard accessories and any other products given as gifts because of the purchase of the goods must also be returned to the Seller complete and undamaged. During the withdrawal period, the Consumer Buyer must use the goods in accordance with their operation, technical specifications and instructions for use; otherwise, the Consumer Buyer is responsible for any changes or deterioration in the goods.

As the refund of order payments made through bank accounts or credit cards and the posting of these refunds to the Consumer Buyer's accounts depend entirely on the bank's processing procedures, the Seller cannot intervene in any way in the event of possible delays. For this reason, it may take a long time for the bank to post the amount refunded to the Consumer Buyer's bank account or credit card to the Consumer Buyer's account or credit card.

Under Article 15 of the Distance Sales Regulation, the Consumer Buyer's right of withdrawal does not apply to contracts:

  • (a) relating to goods or services whose prices change due to fluctuations in financial markets and are outside the control of the seller or provider;
  • (b) relating to goods prepared in line with the consumer's wishes or personal needs;
  • (c) relating to the delivery of goods that are perishable or may expire;
  • (ç) relating to the delivery of goods that are unsuitable for return for health and hygiene reasons, where protective elements such as packaging, tape, seals or wrapping have been opened after delivery;
  • (d) relating to goods that, after delivery, are mixed with other products and cannot be separated due to their nature;
  • (e) relating to books, digital content and computer consumables supplied on a physical medium, where protective elements such as packaging, tape, seals or wrapping have been opened after delivery;
  • (f) relating to the delivery of periodicals such as newspapers and magazines, other than those supplied under a subscription contract;
  • (g) relating to accommodation, the transport of goods, car rental, food and beverage supply, and leisure activities for entertainment or recreation, which must be provided on a specific date or during a specific period;
  • (ğ) relating to services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer; and
  • (h) relating to services whose performance has begun with the consumer's consent before the withdrawal period expires.

The Consumer Buyer cannot exercise the right of withdrawal under these contracts.

For your information.

CSA KOZMETİK GÜZELLİK BAKIM HİZMETLERİ SANAYİ VE TİCARET ANONİM ŞİRKETİ