Shipping policy

International Delivery, Customs and Taxes

CSA Cosmetics may also ship to eligible countries and regions outside Türkiye. International delivery options are displayed at checkout according to the destination country and the contents of the order. Delivery times may vary depending on the country, carrier, customs procedures and public holidays.

For international orders, any customs duties, import charges, local taxes, additional processing fees and similar costs that may arise in the recipient's country are the recipient's responsibility. These amounts may not be collected in advance by CSA Cosmetics and may be requested at the time of delivery by the relevant country's authorities or the carrier.

CSA Cosmetics is not responsible for delays arising from customs procedures, local regulations or the recipient's refusal to accept delivery. The customer is responsible for entering accurate address and contact details.

Representations and Undertakings of the Buyer

The Buyer acknowledges, represents and undertakes that they have read and understood the preliminary information provided by the Seller on the Site concerning the essential characteristics of the goods or services covered by the Agreement, their sale price and payment method, and the delivery and shipping charges; that they have provided the necessary confirmation electronically; that they are aware that confirming the order through the Site creates an OBLIGATION TO PAY; that they have purchased the product/service electronically; and that the sale price will be charged to the credit/debit card whose details they entered for the payment transaction.

By confirming this Agreement and the Preliminary Information Form electronically, the Buyer also confirms that they have correctly and fully received the information that the Seller must provide to the Buyer before a distance contract is concluded, including the address, the essential characteristics of the goods or services ordered, the price of the goods or services including taxes, and information on payment, delivery and delivery charges.

If, after delivery of the goods or services, the relevant bank or financial institution does not pay the Seller for the goods or services because the Buyer's credit card has been used unfairly or unlawfully by unauthorized persons through no fault of the Buyer, the Buyer must return the goods or services to the Seller within 3 (three) days, provided that they have been delivered to the Buyer. In this case, delivery costs are the Buyer's responsibility.

If the goods or services covered by the Agreement are to be delivered to someone other than the Buyer, the Seller cannot be held responsible if that person refuses to accept delivery.

If the Buyer is not present at the address to which they requested delivery, the order will under no circumstances be left at another address. In this case, the Buyer must accept the legal obligations arising from having placed an order for delivery to an address where they are not present.

If the product covered by the Agreement is to be delivered to a person/organization other than the Buyer, the Seller cannot be held responsible if that person/organization refuses to accept delivery.

The Seller is responsible for delivering the product covered by the Agreement in sound and complete condition and in accordance with the specifications stated in the order. For a justified reason, before the deadline for performing its obligations under the Agreement expires, and provided that it informs the Buyer and obtains the Buyer's express approval, the Seller may supply the Buyer with goods or services of equivalent quality and price.

Delivery of the product covered by the Agreement requires electronic confirmation of this Agreement and payment of the price of the order covered by the Agreement. If, for any reason, the product price is not paid or the payment is cancelled in the bank's records, the Seller will be deemed released from its obligation to deliver the product under this Agreement.

The Seller is responsible for any loss or damage occurring until the goods are delivered to the Buyer or to a third party designated by the Buyer other than the carrier. If the Buyer requests shipment by a carrier other than the one designated by the Seller, the Seller is not responsible for any loss or damage that may occur after the goods are handed over to that carrier.

The service offered by the Seller is intended for end users as part of retail sales. If the Seller suspects that the Buyer intends to resell the products, the Seller reserves the right to cancel the order and withhold delivery of the products, even if this Agreement has already been concluded.

The Buyer must inspect the product before accepting delivery and must not accept a defective or damaged product whose defects or damage can be identified through an ordinary inspection from the Seller's representative or the shipping company. If the Buyer neglects to inspect the goods and accepts delivery, the Buyer will be deemed to have accepted that the product is sound and undamaged.

Representations and Undertakings of the Seller

The Seller is responsible for delivering the goods or services covered by the Agreement to the Buyer in accordance with consumer legislation, in sound and complete condition, with the specifications stated in the order and, where applicable, with warranty documents and user manuals.

For a justified reason, and provided that it informs the Buyer and obtains the Buyer's express approval, the Seller may supply the Buyer with a different product of equivalent quality and price before the deadline for performing its obligations under the Agreement expires.

Delivery

Unless the product covered by the Agreement is prepared according to the Buyer's wishes or personal needs, it will be delivered to the Buyer or to the person/organization at the address designated by the Buyer within the period specified in the Preliminary Information Form for each product, depending on the distance to the Buyer's place of residence, without exceeding the statutory period of 30 (thirty) days.

For the avoidance of doubt, delivery of the product(s) covered by this Agreement requires the Buyer to have confirmed this Agreement and the Preliminary Information Form electronically and to have paid the price of the product(s) in full using the Buyer's preferred payment method. If, for any reason, the product price is not paid, is paid only in part, or the payment is cancelled in the bank's records, the Seller will be deemed released from its obligation to deliver the product.

If it becomes impossible to fulfill the order for goods or services, the Seller will notify the Buyer in writing or through a durable medium within 3 (three) days of becoming aware of this situation and will refund all payments collected, including any delivery costs, to the Buyer no later than 14 (fourteen) days after the date of notification.

Delivery conditions for the product/service covered by the Agreement

Carrier information: The carrier used by the Seller is MNG Kargo.

For your information.

CSA KOZMETİK GÜZELLİK BAKIM HİZMETLERİ SANAYİ VE TİC. A.Ş.